Bring us your broken process.
Bring one process that is costing the business time, money, accuracy, or visibility. We’ll help determine what a better system could look like.
No technical specification required.
You know the process is expensive. You may not know the solution.
That is exactly the gap the assessment is designed to close. It gives L Tech enough operational context to understand the shape of the problem before recommending a tool or project.
Too much manual or repetitive work
A spreadsheet the business cannot outgrow
Systems that require duplicate entry
Reporting that arrives late or takes days
Software that almost fits—but not quite
A process that depends on one person
Growth that is exposing inconsistency
Interest in AI without a clear use case
Five decisions. One coherent system.
The assessment is not a disguised pitch for custom software. It is a structured way to decide what the process actually needs.
- 01
Keep
What already works and should remain?
- 02
Connect
What systems should exchange information?
- 03
Automate
What repeatable work should technology handle?
- 04
Build
What missing functionality needs to exist?
- 05
Measure
What information should become visible?
Start small enough to understand.
The first conversation should make the problem clearer—not bury it under a heavyweight consulting process.
- 01
Name the process
Tell us where the work starts, who touches it, and what feels slow, fragile, expensive, inconsistent, or invisible.
- 02
Follow the reality
We look at the actual handoffs, decisions, exceptions, systems, spreadsheets, and data—not only the documented procedure.
- 03
Define a better direction
We determine what should be kept, connected, automated, built, and measured, then identify a practical next step.
Questions before the first one
What you don’t need to have figured out.
Do I need to know what software we need?+
No. Bring the business problem, the people involved, and what is going wrong. Determining the right technology is part of the work.
Does the process need to be documented already?+
No. Most important processes are only partly documented. Discovery is designed to uncover the real flow, including the exceptions that rarely make it into a procedure manual.
Will the answer always be custom software?+
No. The right answer may be a process change, better configuration, an integration, automation, reporting, custom software, or a combination. We build only what is missing.
Can we start with one department or workflow?+
Yes. One expensive or fragile process is often the best place to begin because it creates a concrete scope and a useful way to evaluate the working relationship.
Tell us what isn’t working.
Describe one process, who interacts with it, and where it breaks. L Tech will review the context before recommending a next step.
This is a first conversation, not a commitment. Do not include passwords, financial account details, health information, or other sensitive data.